CIS 519 Midterm and Final Exam –
Strayer NEW
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Chapter 1 Through 14
Chapter 1 Decision Support Systems and Business
Intelligence
1) When faced with a turbulent
business environment, organizations are best able to survive or even excel by
minimizing changes until the environment stabilizes.
Diff: 2 Page Ref: 2
2) The management of Norfolk
Southern, a large freight railroad company, invested in data warehousing
technologies. Even though railroad transportation is a mature industry, Norfolk
Southern gained a competitive advantage by using its data warehousing
technologies to squeeze additional efficiency from its operations.
Diff: 2 Page Ref: 4
3) Globalization has
significantly reduced the complexity of the business environment. For example,
companies can find suppliers and customers in many countries where materials
are cheaper, which reduces competition and complexity.
Diff: 3 Page Ref: 5
4) One of the major objectives of
computerized decision support is to minimize the gap between the current
performance of an organization and its desired performance.
Diff: 2 Page Ref: 6
5) One measure of productivity is
the ratio of inputs to outputs.
Diff: 2 Page Ref: 7
6) Managers, especially those at
high managerial levels, are primarily hands-on problem solvers.
Diff: 2 Page Ref: 7
7) Because managerial decision
making is complex, it is more important to emphasize methodical, analytical
decision making rather than interpersonal communication skills.
Diff: 3 Page Ref: 7
8) Government regulations,
political instability, competition, and changing consumer demands cause
uncertainty that makes it difficult to predict the consequences of a decision.
Diff: 2 Page Ref: 8
9) Computer applications have
progressed from transaction processing and monitoring to problem analysis and
solution applications, and much of the activity is supported by spreadsheet
technologies.
Diff: 2 Page Ref: 9
10) Computerized systems enable
people to overcome their cognitive limits by quickly accessing and
processing vast amounts of stored information.
Diff: 2 Page Ref: 10
11) Accounts receivable and
accounts payable processes are highly structured, which makes them easy to
program.
Diff: 2 Page Ref: 11
12) Research and development (R
& D) planning and social responsibility planning are unstructured
decisions, which cannot be supported by computerized decision support systems.
Diff: 3 Page Ref: 11
13) The first phase in the
decision-making process is design which involves inventing, developing, and
analyzing possible alternative courses of action or solutions.
Diff: 2 Page Ref: 12
14) Automated decision systems
(ADS) are rule-based systems that provide solutions to repetitive managerial
problems, usually in one functional area (e.g., finance, manufacturing).
Diff: 3 Page Ref: 14
15) The term Decision Support
Systems (DSS) can be used as an umbrella term to describe any computerized
system that supports decision making in an organization.
Diff: 1 Page Ref: 16
16) The two major DSS types are
the model-oriented DSS, in which quantitative models are used to
generate a recommended solution to a problem, and data-oriented DSS,
which support ad hoc reporting and queries.
Diff: 2 Page Ref: 17
17) A BI system has three major
components: a data warehouse with source data; business performance
management (BPM) for monitoring and analyzing performance; and a user
interface such as a dashboard.
Diff: 2 Page Ref: 20
18) Most DSS are constructed to directly
support specific decision making. In contrast, BI systems, in general
typically provide accurate and timely information to support decision support indirectly.
This difference is diminishing because decision support tools are being added
to BI software packages.
Diff: 3 Page Ref: 24
19) Dashboards and information
portals are data visualization tools.
Diff: 2 Page Ref: 26
20) The objective of computerized
decision support, regardless of its name or nature, is to help managers solve
problems and assess opportunities faster and better than would be possible
without computers.
Diff: 2 Page Ref: 27
21) Norfolk Southern Railroad
built a ________ application that pulls data from the data warehouse and then
graphically depicts actual performance against planned performance.
A) dashboard
B) graphical interface
C) transaction processing
D) forecasting
Diff: 2 Page Ref: 3
22) Norfolk Southern Railroad
invested in a Teradata ________, which is a central repository of historical
data that is organized for easy access and manipulation to support decision
making.
A) database
B) data warehouse
C) data repository
D) data disk
Diff: 2 Page Ref: 3
23) Numerous types of business
________ result from today's business climate.
A) decisions
B) responses
C) support
D) pressures
Diff: 1 Page Ref: 5
24) Companies are facing each of
the following impacts of globalization except:
A) Easier to find suppliers and
customers in many countries
B) Less complex business
environment
C) Cheaper materials
D) More and stronger competitors
Diff: 2 Page Ref: 5
25) Which of the following is an
organizational response to a business environmental factor?
A) customer demand
B) government regulations
C) new business models
D) globalization
Diff: 3 Page Ref: 5
26) Business environment factors
that create pressures on organizations include all of the following except:
A) workforce that is younger and
shrinking
B) need for real-time, on-demand
transactions
C) booming electronic markets on
the Internet
D) innovative marketing methods
Diff: 1 Page Ref: 6
27) One of the major objectives
of ________ is to facilitate closing the gap between the current performance of
an organization and its desired performance, as expressed in its mission,
objectives, and goals.
A) business alliances
B) customer relationships
C) business models
D) computerized decision support
Diff: 3 Page Ref: 6
28) Management is a process by
which organizational goals are achieved by using resources. The resources are
considered ________, and attainment of goals is viewed as the ________ of the process.
A) expenses; profits
B) inputs; output
C) pressures; opportunities
D) scarce; success
Diff: 2 Page Ref: 7
29) Mintzberg's (1980) classic
study of top managers suggests that managers perform ten major roles that can
be classified into three major categories. Each of the following is one of
those major categories except:
A) relational
B) interpersonal
C) decisional
D) informational
Diff: 2 Page Ref: 7
30) For years in the past,
managers considered decision making a(n) ________, that is, a talent acquired
over a long period through experience and by using intuition.
A) science
B) strategy
C) art
D) methodology
Diff: 2 Page Ref: 7
31) According to Mintzberg's ten
managerial roles, a ________ is responsible for the motivation and activation
of subordinates.
A) leader
B) figurehead
C) liason
D) spokesperson
Diff: 2 Page Ref: 7
32) According to Mintzberg's ten
managerial roles, a ________ is symbolic head; or someone who is obliged to
perform a number of routine duties.
A) leader
B) figurehead
C) liason
D) spokesperson
Diff: 2 Page Ref: 7
33) Today's computerized systems
possess capabilities that can facilitate decision support in a number of ways,
including each of the following except:
A) Increased productivity of
group members
B) Improved communication and
collaboration
C) Agility support
D) Reduced environmental
pressures
Diff: 2 Page Ref: 9
34) Decision-making processes
fall along a continuum that ranges from ________ to ________.
A) highly structured; highly
unstructured
B) semistructured; unstructured
C) managerial; strategic
D) ad hoc; nonprogrammed
Diff: 2 Page Ref: 11
35) Phases in the decision-making
process include each of the following except:
A) intelligence
B) analysis
C) design
D) choice
Diff: 2 Page Ref: 12
36) Solving semistructured
problems may involve a combination of both standard solution procedures and
human judgment. Management science can provide models for the portion of the
decision-making problem that is ________.
A) controlled
B) semistructured
C) unstructured
D) structured
Diff: 2 Page Ref: 13
37) A(n) ________ is a rule-based
system that provides a solution, usually in one functional area, such as
finance or manufacturing, to a specific repetitive managerial problem.
A) decision support systems (DSS)
B) transaction processing system
(TPS)
C) online analytical processing
(OLAP) system
D) automated decision system
(ADS)
Diff: 2 Page Ref: 14
38) Which of the following is one
of the two major types of Decision Support Systems?
A) Number-oriented
B) Text-oriented
C) Model-oriented
D) Application-oriented
Diff: 2 Page Ref: 17
39) Which of the following is not
a component of DSS architecture?
A) Data
B) Model
C) Knowledge
D) Web
Diff: 2 Page Ref: 17
40) The major benefit of ________
to the company is the ability to provide accurate information when needed.
A) data warehouse
B) analytical models
C) management information systems
D) business intelligence
41) Management is a process by
which organizational goals are achieved using ________.
42) Making a decision means
selecting the best alternative from two or more ________ solutions.
43) The level of organization's
________, or the success of management, depends on the performance of
managerial functions, such as planning, organizing, directing, and controlling.
44) ________ indicates that an
individual's problem-solving capability is limited when a wide range of diverse
information and knowledge is required.
45) ________ defines long-range
goals and policies for resource allocation.
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